The technology transmits the required passport information directly from the NFC chip embedded in the passport and allows passengers to head directly to the gate for international flights without having their passports rechecked by a customer service agent.
American Airlines adds passport chip scanning to mobile app (Cre: American Airlines).
“We are continuously adding features to our app to make travel easier and worry-free for our customers,” said Maya Leibman, American’s Chief Information Officer. “Mobile passport scanning removes a time-consuming step, providing our customers with a smoother check-in experience for international flights.”
Currently, customers departing on international flights who check in on the app, have their passports rechecked at the airport. This step is required even if the customer has uploaded a photo of their passport via the mobile app. With this new enhancement, the customer will be prompted to enter their passport information and then scan their passport with an iOS or Android device. The app provides easy-to-follow instructions for the process.
Mobile passport scanning is the latest in a long line of new customer features American has implemented to the airline’s app to make travel easier for customers. Other recent introductions include boarding notifications, Siri shortcuts and a dark mode option.
American has also rolled out additional services to improve the travel experiences, including biometric international boarding, virtual 3D aircraft tours online, a redesigned self-service kiosk menu that simplifies the check-in process and an improved family seating approach, which ensures adults and kids under 14, when traveling together on the same reservation, are seated together.
On February 2019, VNA has officially launched a new version of its mobile app for passengers as part of its plan to raise the service quality.
The interface of the VNA app has been improved in a modern way, making it more easy to use. VNA has focused on improving features to support passengers during their flights.
In March 2019, VNA coordinated with map supplier InMapz to launch a new airport map feature on its website and mobile application. Customers of VNA will be able to easily access 67 maps at nine domestic airports and 58 international ones. The move has helped VNA become the first airline in Asia to provide the most number of digital airport maps. The airport maps have navigation functions, directing passengers to areas such as check-in counters, luggage areas, boarding areas, restaurants, and car parks, etc.
Cre: HMG
Nguyen Mai Huong-COMM
