What Nhi Anh does on a daily basis is handling all lost baggage complaints from passengers. Due to the sensitivity of the matter, it is only natural that passengers vent their anger on Nhi Anh and her coworkers. Quite a few have failed to withstand the stress and switched their career paths, but Nhi Anh is still pursuing customer care with dedication thanks to Zumba. After work, the vibrant Latin music and exciting dance steps helps alleviate her distress.

Nhi Anh chooses Zumba to relieve stress at work. (Cre: Nhi Anh).

According to Nhi Anh, she took up dancing quite early. As a university student, she actively participated in the Youth Union’s activities and joined several dance crews. Before joining Vietnam Airlines, she had worked for SCTV as an MC.  Thanks to her volubility, Nhi Anh is the Deputy Secretary of TOC Youth Union besides her main job. She has been recognized by the Corporation for her contribution to the Youth Union and Labor Union on multiple occassions.

Meeting Nhi Anh at the dance studio, it is hard to imagine that this slim girl used to lose control of her weight for a long time. When she started working for VNA, it was difficult for her to continue dancing as a hobby because of unfixed working hours. The nature of the customer service occupation required her team to be available around the clock, so she was assigned to work on different shifts. However, this could not discourage her burning passion for performing arts. In order not to become out of practice, the young lady hardly missed any chance of performing in concerts and assumed the role of a choreographer on every possible occasion.

However, a meager number of performances a year could not help her fight postnatal weight gain. To make the matter worse, she used to lead a sedentary lifestyle because her leg was broken in an accident. At that time, she stopped working in shifts and went back to office hours. The lack of physical activities resulted in her putting on weight, which crushed her confidence in joining performance shows. Although her job did not require her to look a certain way, the fact that she met customers regularly convinced her that she must take care of her appearance. Therefore, Nhi Anh set out to restore her confidence.

While the majority went to the gym to lose weight, Nhi Anh considered it torture as she was stressed out from being watched by fitness coaches. Zumba, on the other hand, is a combination of aerobics, modern dance and exciting music, which cheers you up and helps you release positive energy. In addition, swift, light and rhythmic Zumba movements help you lose fat and keep fit effectively.

Trainer Nhi Anh meticulously instructs her learners (Photo: Nhi Anh).

Nhi Anh’s decision to opt for Zumba dance is not based on trends or for fun. She wants to excel in this profession, which is going to be difficult for any busy person. Fortunately, she already knew fundamental things about dancing and choreography, thus she easily graduated from professional dance class just after half a year. This made her the fastest to complete the course.

According to Nhi Anh, her learning path was full of hardships and difficult to pursue without will and passion. Everything happens for a reason. After work, she has to spend 3 hours every day in 6 months to learn dancing without even a day-off. Sometimes she came home at 10 pm feeling exhausted but still tried to manage herself so as not to affect her family. When she was gradually familiar with the dancing and working intensity, she became addicted to this routine.

Throughout 6 months of training, Nhi Anh had to balance between time for work and learning. On days of a heavy workload, she was willing to sacrifice her lunch break to finish remaining work so that in the afternoon, she could attend class at ease. It is a must to mention Nhi Anh’s husband, the backend who has encouraged her to maintain her interest by supporting her in taking care of the family, raising and picking up kids. Thanks to his help, she managed to acquire professional training qualification at the end of 2018 and even obtain an international one, which can enable her to open her own gymnasium if she is interested.

In Vietnam Airlines, the staff of the Passenger Service Department always copes with pressure from customers. Sometimes they even have to deal with unbelievably nonsense cases. If they bottle up their emotions every day after work, it can have a negative influence on their personal life, and if they can’t vent their frustration, suffocating feeling is inevitable. For Nhi Anh, dancing is the ideal choice to bury the sadness. Mental stability and life enjoyment make her more patient with customers, hence working performance is improved.

In the dance studio, trainer Nhi Anh always meticulously instructs learners every movement. Whether the class is crowded or not, Nhi Anh stays enthusiastic to create an exciting atmosphere. Nhi Anh regards Zumba as not just a hobby but an inspiration that she wants to provide for others, especially her female coworkers. Therefore, in the upcoming time, TOC intends to open a free dance class for its staff to strengthen health and help the ladies be fit.

Thu Thao

Nguyen Mai Huong-COMM