To be specific, VNA’ Lost & Found counters at airports of Noibai, Danang, and Tan Son Nhat have been redesigned to ensure synchronization in brand identity, thereby delivering better services to customers as well as displaying a better overall appearance. 

The Lost & Found counter is the first place customers go to when they encounter issues regarding their baggage to seek assistance from VNA. Therefore, a professional and impressive Lost & Found counter will contribute to VNA’ trust-building with its customers. It will also serve to further cement the relationship between passengers and VNA.

With a synchronized design following VNA’ brand identity as well as modern models, these Lost & Found counters – a convergence of beauty and functionality – will not only make it easier for passengers to recognize but will also maximize customer approachability. The golden lotus image and VNA’ brand name have become a particular highlight at the information counter. 

Lost & Found counter following VNA’ brand identity. (Cre: TV).

This change is part of a larger synchronization plan to enhance and promote VNA’ brand identity. At the same time, this change also expresses VNA’ dynamism and professionalism from even the smallest details and services in order to offer passengers the best experiences on every journey with Vietnam Airlines. 

Nguyen Xuan Nghia – COMM