To improve cargo service quality for customers (who are carriers, exporters, and importers) active in Tan Son Nhat Airport, Tan Son Nhat Cargo Services JSC (TCS) held a workshop on improving cargo service quality.
The workshop was co-organized by TCS, HCMC Customs, Tan Son Nhat International Airport Customs, and Tan Son Nhat International Airport Security Center; and was attended by their leaders and staff.
TCS CEO Nguyen Cao Cuong opened the workshop. (Photo: TCS).
Opening the workshop, TCS CEO Nguyen Cao Cuong expressed his deepest gratitude to the leaders and staff of attending entities for working closely with TCS in recent times. He highlighted the importance of improved processes in the growing domestic cargo market as well as diversifying customer needs.
As the organizer, he hoped that the workshop would enable attending entities to coordinate in delivering customer service more effectively, creating an open and conducive environment for importers and exporters in freight forwarding, grasping opportunities of cargo service delivery, and promoting the development of aviation logistics at Tan Son Nhat Airport.
Tran Minh Tan, Head of QA Department, TCS, presented the solutions to improving cargo services. (Photo: TCS).
The three-hour workshop discussed four topics, namely air freight policies; a business facilitation plan developed by Customs (presented by HCMC Customs); cargo safety and security coordination (presented by Tan Son Nhat International Airport Security Center); solutions to and coordination in service quality improvement (presented by TCS and Tan Son Nhat International Airport Customs).
On the same day, team-building activities under the theme “We Are One” strengthened the connection and unity among participants from multiple entities. They promised to join hands in fulfilling and making customer service ever more professional.
“We Are One” team-building activities (Photo: TCS).
The workshop was highly appreciated by the participants for its quality and engagement from those who were working on the grounds. They exchanged insights and contributed their valuable input on daily customer service.
The workshop on improving cargo service quality was a great success. With a customer-centric mindset and the need to ensure security and safety in service delivery, TCS and relevant entities agreed to coordinate smoothly, in order to effectively promote customer service and to meet the demand for cargo transportation at Tan Son Nhat International Airport.
Son Tung – TCS