The new version was built on a high-tech platform to bring customers a mobile application with a completely new interface as well as upgraded speed to process transactions faster and smoother. In addition, the main features on the application are arranged scientifically and intuitively to bring maximum convenience to customers.

The new version of VNA's app has upgraded functions and is more user-friendly.

Specifically, the new mobile application allows customers to easily purchase tickets, pay directly, manage tickets, purchase additional services, follow incentive programmes, check in, track flights, and view their flight history right on their phone with only a few simple taps.

Besides, members of the Golden Lotus programme can manage accounts, update membership records, request bonuses, and manage their membership rank, among others, easily and conveniently.

One of the other important updates is the support of various types of online payments such as domestic payment forms and international card payment (Visa, MasterCard, and JCB, among others).

In August 2018, VNA has officially added a quick payment method by using the VNPAY-QR code scanner application, which is also integrated into the new app to give customers the best experience when buying tickets.

The advantage of paying with VNPAY-QR is that customers will not need to enter their bank account information, card number or password as with other forms. While with traditional payment methods customers are afraid of typing in their card information, account information or bringing too much cash along to the counters, with QR Pay, customers can process their payment with a few steps: login to the Mobile Banking application on their mobile phones, scan the QR code, and authenticate the transaction by the OTP code, fingerprint or facial recognition. This helps to ensure full security for the payment.

A representative of VNA said, “All you need for the upcoming trip will be packed in one application. With modern technology, improved speed, optimal payment steps, and modern design, Vietnam Airlines wants to bring customers new experiences and make every journey easier right from the first step."

The new mobile application is available on the App Store and Google Play after receiving positive feedback from users.

VOV English