VNA perceives this a big challenge and also an opportunity to digitalize intensely in order to approach and support its customers more effectively.

Recently, VNA’s customers all over the world have to call our Contact center and our offices for rebooking or change. Now, they can easily decide and change flights or itinerary by themselves while accessing VNA’ s website. Customers may even change their tickets with a new credit card different from the original one that is favorable for the people whose tickets were bought by someone else at the beginning.

Plan well in advance to get the best deals, and be confident to change plans if that’s what needs to happen.

Le Thanh Huong-DMD