Passengers can select their preferred choice of service (Departure, Arrival or Transit) at Noi Bai, Da Nang and Tan Son Nhat airports and simply pass through these airports fast and easy.

For departure service, VIAGS agents will meet and accompany passengers through airport formalities such as check-in, priority baggage drop-off, security and immigration handling, and will finally take them to the boarding gate.

VNA hopes to bring a more pleasant and seamless passenger experience.

Additionally, on arrival, passengers will be met at the airbridge or terminal gate and escorted through any passport control, baggage and customs area and terminal exit. 

For transit, VIAGS agents will give passengers a warm welcome at the airbridge or terminal gate and guide them through the transit proceduresto the boarding gate of the connecting flight.

The Meet and Greet services help facilitate passengers’ journey at the airport,ensuring a quick arrival, a smooth departure, or a seamless connection. It is especially beneficial to the elderly, those who are not fluent in other languages or first time travelers.

Passengers can register and purchase this service at VNA’s ticket offices 24 hours prior to departure. Free services for passengers with mobility impairments are also available.

The Meet and Greet services are also provided by some of the world’s major carriers including Emirates, Singapore Airlines, Air France and Etihad, to offer hassle-free experience for passengers. This is a part of VNA’ongoing commitment to further enhancing onground services and reaching for a 5-star status.