The acute respiratory infection caused by the coronavirus (COVID-19) has been quickly spreading all over the world.  

Since it was reported that the COVID-19 outbreak spread out from China, TOC’s leadership has promptly taken measures for infection prevention, such as equipping its staff members with medical face masks, latex gloves, and antiseptic liquid, and constantly updating them on any new news about the epidemic.

Each staff member of TOC is aware of the infection, including its dangers and work relevant implications. However, as part of the front-line workforce – having direct contact with customers – the staff always stay calm and strictly comply with the advised prevention measures. The staff members are not only careful about serving passengers as per the recommendations for infection prevention, but they also show great tactfulness and enthusiasm in order to make passengers feel that they are not discriminated against during the service delivery.

TOC serves passengers on a canceled flight to Taiwan due to COVID-19. (Cre: TOC)

All staff members of the Customer Service Department always keep close tabs on the flight reservation status, the number of no-shows, etc., to recommend effective and flexible flight adjustment plans to the leadership and the Headquarters during this trying time. 

In addition, TOC also closely coordinates with the relevant airports regarding passengers restricted for transit/entry or routes with limited entries for infection prevention. TOC tries to ensure strict adherence to the regulations stipulated by competent airport authorities at destinations as well as trying to minimize incurring costs in cases where passengers are not allowed entry due to the epidemic.

TOC’s staff members wear medical face masks, latex gloves on their shifts at the International transit area. (Cre: TOC)

As per the Group’s directions, TOC has chaired and worked with the International Health Quarantine Center at Tan Son Nhat Airport to disinfect all aircraft utilized for the flights from China, Taiwan, and Hong Kong to Ho Chi Minh City. 

Behind the face masks worn for COVID-19 prevention are radiant smiles and friendly eyes, lit up with the joy inherent in all staff members of TOC – VIAGS Tan Son Nhat when serving customers. (Cre: TOC)

During this time – together with pilots, flight attendants, and ground service staff – TOC always stands ready to serve passengers with the highest sense of responsibility. Upon facing the challenge, staff members’ awareness of protecting the health of themselves, their families, and community – as well as their solidarity and work coordination – are more visible than ever before. It is also the belief that the epidemic will soon be overcome so that the customers can once more see the bright smiles of every aviation staff member and continue to comfortably enjoy the amazing service quality provided by all members of the VNA Group.

Dang Cam Nhung-TOC