According to the Directive No. 1892 signed by Deputy CEO Nguyen Thai Trung, all units are requested to coordinate closely and seamlessly in passenger service, thus ensuring excellent service quality, service attitude, security, and safety.

All units are requested to coordinate closely and seamlessly in passenger service, thus ensuring excellent service quality, service attitude, security, and safety (Cre: Internet).

Both leaders and other employees should strictly observe shift schedules for prompt operational oversight and direction; thus, ensuring safety, efficiency, smooth communication, and compliance with the prescribed reporting regime.

All employees group-wide – especially front-liners – should be educated on their service attitude and accountability, compliance with standard operating procedures as well as regulations on aviation security and safety.

All units are requested to review their internal resources and suppliers to ensure that the best resources are in place before the upcoming peaks. Meanwhile, it is essential to maintain high performance and minimize human errors. All units are also required to create reasonable work schedules and allow their employees to take their deserving holiday leaves. Tet holiday should be celebrated in a safe, healthy, and economical manner, and in a way that does not affect the resources earmarked for business operations.

The Board of Directors emphasized the importance of fire safety inspection and its resolution to prevent fire incidents at all costs.

All units are requested to “promptly detect and strictly handle illegal trading and transportation of fireworks by air, and to bolster the security forces patrolling their offices, workshops, and collection points of vehicles and equipment.”

The Directive also features specific instructions for each unit on how to ensure safety and service quality.

Deputy CEOs and line managers will preside over the implementation of the Directive.

Nguyen Mai Huong-COMM