The Skytrax rating is based on comprehensive evaluation programmes conducted across VNA services. The flag carrier has been undergoing a significant transformation to develop every aspect of the business- from on-ground to inflight services. Achieving Skytrax 4-star international rating places VNA in esteemed company alongside many of the world’s premium airlines, including Air France, Air New Zealand, British Airways, Emirates, Japan Airlines, Korean Air, KLM and Qantas. The thorough Skytrax evaluation provide the airline a foundations to continue to invest and meet customers’ expectations throughout every aspect of the business.
President & CEO Duong Tri Thanh together with the pilot, stewardesses and VNA staff received the 4-star certificate for 3 consecutive years.
This year, VNA is taking great strides to focus on service quality as the core feature of the business, in order to meet the increasing requirements of customers. VNA also prides itself on the cultural touchpoints which are deeply embedded in all the flag carrier’s products and services. From the celebrated national dish, “Pho”, to distinctive seasonal fruits such as lychee and longan, Vietnamese cuisine is a hallmark on all VNA flights. Additionally, newly-designed Business Class tableware for Japanese meals on all Japan routes represents a harmonious combination of Japanese and Vietnamese culture, with the familiar “Lotus” brand image and pink Lotus appearing on some pieces.
Earlier this year, VNA appointed celebrity chef, Luke Nguyen, as its Global Cuisine Ambassador. Together with VNA's culinary team, Luke will reimagine the in-flight menus, drawing inspiration and influences from the rich Vietnamese culture and cuisine around the world. Luke will create eight regional dishes for the Business Class menu inspired by his travels across Vietnam. This partnership comes from a shared ethos of respecting cultural values by designing, preparing and presenting authentic Vietnamese flavors in harmony with on-board dishes.
Skytrax's third consecutive certification will be a solid lever for VNA.
VNA also continues to provide enhanced service standards across all cabin types, and dedicated check-in counters for priority passengers. The airline has implemented separate check-in counters for Business Class and Premium Economy passengers and LotuSmiles members. Premium Economy is available on routes between Vietnam and Japan, Australia and Western Europe, while Business Class is offered on international flights to the UK, France, Germany, Australia and Russia, with new pajamas, blankets and bed linen, providing extra comfort and a luxurious experience for long-haul journeys. Enhancements to the airline’s duty free shopping have also contributed greatly to improving the customer experience.
Customer satisfaction is VNA's greatest source of pride. The airline’s efforts to enable innovation and development have been recognized by international and national communities through a series of prestigious awards. In 2017, VNA was awarded the ‘Asia Pacific Airline of the Year’ by CAPA; as well as ‘World’s Leading Airline – Premium Economy Class’ and ‘World’s Leading Cultural Airline’ in the World Travel Awards.
Internal Communications Team
